If you are pre ordering this must be done by website or other forms of contact. We will confirm this in link, with this there will be a link for you to pay. Some orders need a 50% deposit, but all pre orders are required to be paid within 48 hours of order being invoiced. We will send another email 24 hours prior to cancelling invoice as a reminder, but if it remains unpaid will be automatically cancelled. If you are required to pay 50% deposit, this will not be refunded as all deposit are non-refundable. We request name, delivery date, telephone number, an email address and address for delivery. These are only used for to place order and you may be asked for them again when you reorder, only if you have paid as a guest and not made an account. If the item, you are ordering is on backorder these can take 48 hours plus for the item to come in. In this case we will substitute or refund.
Delivery is chargeable at rate depending on item, this covers packaging and delivery service to deliver your items to your door. If you receive an item damaged during delivery you must email firstname.lastname@example.org, if we do not receive that email within 24 hours, we will not refund your products.
All customers are entitled to a 14-day full refund period before getting item, as balloons are classed as perishable items they are not included, apart from in certain circumstance. Items that are personalised can also not be returned; this makes it very important that you check spellings etc before ordering. Once you have been provided the item refund will only be provided if damage by Crazy Carneys Ltd member of staff or damage by delivery service provider can be proven in dispute with them. We will not refund personalised items; these can be changed up to 48 hours prior to delivery or collection but cannot be refunded.