Frequently asked questions

How long does delivery take?

All orders are despatched within 14 days if personalised or 36 hours if not.

How long does a refund take?

We authorise refund within 14 days of returned product. We do not do refunds on any personalised items. But the money will be back in your bank within 5 days. Please see Terms and conditions page

Do my balloons arrive inflated?

No, sadly after sending balloons around the country inflated so many were damaged that we have stopped providing this service.

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