Frequently asked questions

How long does delivery take?

You can choose your delivery date, by adding this to the comment box or the pick up date box. Please note some items cannot be delivered, if you do choose these, they will come out as a put together form. Please, note some items will have to be made up. We do not offer next day delivery to anywhere further then 10 miles from CB61LU. On some items there is a 3 day turn around.

How long does a refund take?

We authorise refund within 14 days of returned product. We do not do refunds on any personalised items.

Do my balloons arrive inflated?

Yes, depending on which form you chose.

How long will my balloons last?

This is a difficult one to answer, reason being is there is so much that can effect the gas on the inside. From temperature being too hot or too cold, to how the package is treated. Do not open your parcel with a knife! Open it as soon as it arrives to check condition. Usually the helium bubbles last from 3-7 days, the air bubbles last from 7 days – 3 months. Our foil balloons last at least 7 days.

How long do back order items take?

Back ordered items can take anything from a 48 hours to a week to get in stock. These will be substituted for something similar or refunded if nothing available.

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